- What Do I Do If I Do Not Have A Credit Card?
- What Is The Status of My Order? Has It Been Sent?
- How Long Will It Take For My Transcript To Reach My Recipient?
- My Transcript Hasn't Been Received Yet, What Should I Do?
- How Do I Get A Copy Of The Consent Form?
- Where Do I Return My Consent Form?
- How Do I Know If My Consent Form Has Been Received?
- How Long Does It Take For Consent Forms To Be Processed?
- Why Is A Signed Consent Form Necessary?
- Can I Change My Order?
- How Can I Cancel My Order?
- Who Fulfills And Sends My Order?
- When I Placed My Order, I Had To Enter A User ID And
Password. Where Do I Log In?
- Do You Have A Refund Policy?
- These FAQs Didn't Answer My Question, What Should I Do?
1. What Do I Do If I Do Not Have A Credit Card?
If you do not have a credit card, you can use a prepaid Visa or
MasterCard gift card to place your order. To ensure a successful
transaction, make sure that you purchase the gift card for a value that is
equal to or greater than the amount you estimate that your transcript order
will cost.
IMPORTANT: The Clearinghouse does NOT accept checks or money orders for
transcript requests. If you sent a check or money order, it will be
returned to you and your transcript order will be delayed.
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2. What Is The Status Of My Order? Has It Been Sent?
To check the status of your order, on the Transcript Ordering Welcome
Center page, enter the transcript order number and your email address then
click the arrow button. The transcript order number is displayed on your
order confirmation page and all emails associated with your order. (You will
receive email updates whenever the status of your order changes.)
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3. How Long Will It Take For My Transcript To Reach My
Recipient?
Delivery time is dependent on four factors:
- How quickly you return the signed consent form for your order to the
Clearinghouse. Your order CANNOT be processed until we receive your
signed form. You will be provided with complete instructions during the
ordering process.
- When we receive your consent form. Typically, your order will be
forwarded via the Internet to your school for processing within one hour
after we receive your consent form, if we receive it during our business
hours (Monday-Friday, 9 am-5 pm, EST). NOTE: The release of your order
to your school may be delayed during periods of high volume.
- How quickly your school fulfills your transcript order (see "What
Is The Status Of My Order? Has It Been Sent?"). You can check
the status of your order online by entering the transcript order number
and your email address then clicking the arrow button. You automatically
receive an email when your school has sent your transcript(s).
- The type of delivery option you select (e.g., mail). Delivery options
vary from school to school; not all schools offer all delivery methods.
Please note the school cannot be responsible for US Postal Service
standard delivery times.
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4. My Transcript Hasn't Been Received Yet, What
Should I Do?
- Check the status of your order to make sure your school sent it. (See "What
Is The Status of My Order? Has It Been Sent?")
- Allow enough time for the delivery option you selected. (See "How
Long Will It Take For My Transcript To Reach My Recipient?")
- If your order status is "sent" AND you have allowed enough
time for delivery, contact your school. Do NOT contact the
Clearinghouse. Your school is the repository of your academic records
and, therefore, is the only entity that can fulfill and send your
transcript order(s). The Clearinghouse serves as the web order
management agent for your school, but does not process or send
transcript orders.
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5. How Do I Get A Copy Of The Consent Form?
Enter the transcript order number and your email address then click the
arrow button. If the consent form for your order is still outstanding, you
will see a link to print a copy of your form. The reminder emails that we send
you also include a consent form that you can sign and return to us.
If you do not have a printer, you can fax us a single page letter
authorizing the release of your transcript. Be sure to sign and date your
letter and include the order number. You can fax your authorization letter
to 1-703-742-4238 or mail it to: National Student Clearinghouse, 13454
Sunrise Valley Drive, Suite 300, Herndon, VA 20171.
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6. Where Do I Return My Consent Form?
- Fax it to 1-703-742-4238 (IMPORTANT, remember to dial 1-703
first),
- Scan and email it to transcripts@studentclearinghouse.org (scan
attachment must be a GIF, JPEG, BMP or TIFF), or
- Mail it to: National Student Clearinghouse, 13454 Sunrise Valley
Drive, Suite 300, Herndon, VA 20171
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7. How Do I Know If My Consent Form Has Been
Received?
Once we receive your consent form, we will notify you by email. You can
also check the status of your order online by entering the transcript order
number and your email address then clicking the arrow button.
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8. How Long Does It Take For Consent Forms To Be Processed?
When we receive your consent form, we will send you an email confirmation within
one hour of receipt during normal business hours (M-F, 9-5 ET). Please do not call
to ask if we have received your consent form. We will not confirm receipt of
consent forms over the telephone.
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9. Why Is A Signed Consent Form Necessary?
The Federal Family Educational Rights and Privacy Act (FERPA) requires
that the owners of educational information give their consent before their
information is released.
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10. Can I Change My Order?
Yes, but only under the following conditions:
- You can change your order during the same session if you have not yet
submitted it.
- You can cancel a submitted order if you have not
returned your consent form (see "How Can I Cancel My Order?").
IMPORTANT: Do not write changes to your
transcript request on the consent form. This will not prompt any changes
to your order.
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11. How Can I Cancel My Order?
If you have not returned your signed consent form, enter the transcript
order number and your email address then click the arrow button. On the
"Track Your Order" page, click the "cancel order" button
next to your request. If you have already returned your consent form,
contact your school's registrar office to request that the school cancel
your order. The Clearinghouse CANNOT cancel your order.
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12. Who Fulfills And Sends My Order?
Your school is the repository of your academic records and, therefore,
is the only entity that can fulfill and send your transcript order(s). The
Clearinghouse serves as the web order management agent for your school, but
does not process or send transcript orders.
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13. When I Placed My Order, I Had To Enter A User ID And
Password. Where Do I Log In?
The Clearinghouse recently upgraded the Transcript Ordering site to
simplify the transcript ordering process. You no longer need a user ID and
password to order or track the status of your order.
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14. Do You Have A Refund Policy?
Refunds are reviewed on a case by case basis. Please submit your request in writing to
transcripts@studentclearinghouse.org.
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15. These FAQs Didn't Answer My Question, What Should I
Do?
If you have a question that is not answered by these FAQs, email us at
transcripts@studentclearinghouse.org.
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